39 Integrated Features for Omnichannel Sales & Customer Service
A unified enterprise platform to manage multi-channel chats, 24/7 autonomous AI agents, visual CRM pipelines, scheduled WhatsApp broadcasts, and automated payments.
Chat & Omnichannel
Unified multi-channel real-time conversational inbox for WhatsApp, Webchat, and socials.
Omnichannel Inbox & Live Chat
Unified customer communication control center aggregating WhatsApp, Webchat, Telegram, and Email in real time.
WhatsApp Web Multi-Device QR
Connect standard WhatsApp numbers without Meta verification via quick multi-device QR scan.
Official WhatsApp Cloud API
Official Meta Cloud API connection with anti-banned protection, high throughput, and green tick verification.
Web Chat Widget
Floating live chat widget for websites installable with 1 line of code, connected directly to agents or AI.
Quick Reply & Canned Responses
Save and trigger rich templated responses with shortcut commands to drastically reduce response time.
Chat Funnels & Conversation Tags
Classify and filter thousands of customer conversations with multi-tagging and structured funnel stages.
Agent Collaboration & Chat Handover
Seamless conversation handover between agents or departments with full context and private notes.
Chat Reports & Agent Analytics
Monitor CS response performance, SLA, chat volume, and agent leaderboards in real time.
AI & Agentic
Autonomous AI agents for 24/7 smart response, RAG knowledge base, and tool execution.
No-Code AI Agent Builder
Design, configure, and deploy intelligent multi-LLM conversational AI agents without writing code.
Multi-Source AI Knowledge Base (RAG)
Smart knowledge base powered by docs, web crawling, FAQs, and product catalogs to eliminate AI hallucinations.
AI Function Calling & Tool Integrations
Empower AI to take autonomous actions: calculate shipping rates, create orders, update CRM, and sync Google Sheets.
Agentic AI & Smart Human Handoff
Smart escalation from bot to human agents based on sentiment or triggers with instant contextual summary.
AI Automated Follow-Up & Dynamic Reminders
Autonomous multi-step drip follow-up engine to re-engage cold leads and recover abandoned carts.
Advanced AI Settings & Prompt Engineering
Granular control over tokens, natural typing delay, message limits, timezone sync, and prompt guardrails.
CRM & Pipeline
Visual Kanban sales pipeline, B2B company accounts, task management, and accounting ledger.
CRM Dashboard & Sales Analytics
360-degree visibility into sales pipeline health, win rates, and business revenue forecasting.
Deals & Visual Sales Pipeline (Kanban)
Interactive drag-and-drop Kanban board to track deals from initial lead to closed-won revenue.
Task & Activity Management (Kanban)
Sales team task delegation, deadlines, automated reminders, and daily activity visualization.
Product Catalog & Inventory Management
Manage product master data, SKUs, pricing variants, stock, and auto-sync to AI & checkout forms.
B2B Companies & Account-Based Contacts
Manage B2B company accounts, map multiple decision makers per entity, and track corporate sales quotas.
Transactions & Basic Accounting Ledger
Automated sales invoices, payment receipts, operational expenses, and basic ledger records.
Marketing & Campaign
Scheduled WhatsApp mass broadcasts, smart customer segmentation, and Google Maps scraper.
WhatsApp Broadcast Campaigns (Mass Blast)
Send mass broadcast campaigns with anti-banned spintax, dynamic variables, and Quartz.NET scheduler.
Direct Message (Quick Send)
Send 1-on-1 outbound messages to new numbers without needing to save the contact in phone address book.
Rich Message & WhatsApp Cloud API Templates
Manage rich message templates with interactive CTA buttons, quick replies, and official Meta WABA sync.
Contact & Audience Database
Central customer and prospect database with custom attributes, interaction history, and lifecycle status.
Customer Segmentation, Lists & Tags
Segment audience into dynamic smart lists based on purchasing behavior, tags, and engagement levels.
Leads Extractor & Data Scraping Engine
Extract targeted business leads from Google Maps & public directories with verified WhatsApp numbers.
Email Marketing & Asynchronous Mail Queue
Send marketing emails with high-reliability async queues, open-rate tracking, and SMTP reputation guards.
Order & Commerce
High-converting checkout forms, Midtrans/QRIS payment gateway, and automated courier rates.
No-Code Form Builder & Checkout Pages
Build high-converting order and checkout forms with instant payment gateway, shipping rates, and ad pixels.
Order Management & Form Results
Monitor incoming form orders, verify payment proofs, and update order fulfillment statuses in real time.
Integrated Payment Gateway (Midtrans & PayPal)
Accept payments via QRIS, Virtual Accounts, credit cards, and PayPal with instant webhook reconciliation.
Automated Shipping Cost & Courier Integration
Real-time shipping calculation for JNE, J&T, SiCepat, Anteraja with automated airway bill generation.
Event & Service QR Code Check-In
E-voucher QR ticket system with live camera scanner and instant audio attendance confirmation.
Multi-Warehouse & Inventory Origin Management
Route shipments from multiple warehouse branch locations for accurate courier rates and stock efficiency.
Coupon & Discount Promotion Engine
Create promo codes, percentage/fixed discounts, usage limits, and minimum order rules on checkout.
Platform & Administration
RBAC user permissions, SaaS billing subscriptions, developer APIs, and digital media storage.
Multi-Tenant SaaS Billing & Subscriptions
Business subscription tier management, AI message quotas, balance top-ups, invoices, and renewals.
Role-Based Access Control (RBAC) & Security
Granular access permissions for Owners, Managers, Supervisors, and CS Agents with complete activity logs.
Developer REST APIs & Webhooks
Complete REST API endpoints and 2-way webhooks for custom integration with external ERPs or internal systems.
File Manager & Digital Media Storage
Centralized storage for image assets, audio notes, PDF files, and videos with automated quota tracking.
Dynamic Custom Fields Engine
Add dynamic custom data fields to contacts, forms, and deals without modifying the core database schema.
Experience the Full Power of 39 Integrated Features
Join 3,000+ businesses automating sales, customer support, and customer relationship management with NoBox AI.